Monday, October 29, 2012
I can relate. On the first week of September (this year), I reached to Blogovation Design to have my blog revamped. This is NOT the first blog for which I hire a web designer; however, this is the first time that the designer cheated on me.
I paid $120 to have the layout of two blogs, Lectus and another one, changed. I don’t really want a change in colors, fonts, header or graphics but a change in the layout. I want the blogs to look more like a magazine, with a layout like this or this .
The first thing that should have given me an idea that this designer is not professional was that when I sent an email asking about her availability she didn't reply but sent me a PayPal invoice. Before sending her any payment, I emailed back with a list of specifications about what I was looking for the blogs. “No problem” is all she said. No further communication was initiated on her part.
Next, I asked her about her waiting list and she says “I’ll start working on it right away.” Well, well, of course I sent her the payment.
That “right away” has stretched into two months and counting. After three weeks of waiting I emailed her again and she says “I’m working on it, you’ll have it this weekend.” That weekend became two!
Finally, she delivered a lovely designed soooo much NOT what I asked for. The design is beautiful but not at all what I had asked her! I understand that a designer should email you a preview of what she is working on for you to approve it. Did she do that? No sir, she just made a design she liked without consulting my opinion.
She refuses to issue a refund and claims that she wants to make all her clients happy so she tries to fix the design and admits that she cannot do the layout I asked her for. Obviously, she never read my first email and my specifications. She just saw an email in her inbox inquiring about her services and she rushed to PayPal to send an invoice and get paid for something she wasn't going to be able to deliver.
She came up with another design more similar to what I wanted but she couldn't fix the header. That is, she took a free template and changed the background color but doesn't know how to customize the header. Well, I can do that too!
Whatever, I gave up on my new design for Lectus. BUT she is still supposed to be working on the second blog. Last I heard from her was last Friday saying “you are getting your design today.” It is now Monday 9:00 p.m. and I’m still waiting.
Is this a professional and ethical way of doing business? If she was honest, she would refund me my money and admit she can’t do the layouts I asked for. But no! All she sticks to is “I don’t do refunds. It’s stated in my blog.”
Should I take her to Judge Judy over $160 dollars? Lol!
I just want you guys to be aware of dubious designers out there. Before you commit to one, make sure to inquire and:
- Contact other bloggers who have used the services and ask how it went
- Make sure the designer READS your emails
- Note how promptly you get a reply
- Note the content of the email (i.e., does the designer actually communicate with you or simple answers in monosyllables?)
P.S.: I didn't hire the designer I used to work with because she got a full time job and wasn't doing web designs anymore :-(